Booking & Treatment Policies

• Full payment is required at the time of booking.
• Appointments are not confirmed or held without payment.
• All bookings are considered final once scheduled.

• One (1) reschedule is permitted per appointment with a minimum of 48 hours' notice.
• Any additional reschedule requests require a new booking and payment.
• Cancellations or no-shows within 48 hours result in forfeiture of payment, as the time cannot be reallocated.
• No exceptions are made for last-minute changes.

Arriving more than 15 minutes late, with or without notice:

• May require treatment modification, or
• May result in forfeiture of the appointment

Late arrivals impact treatment quality and subsequent clients and cannot always be accommodated.

To protect client privacy and maintain a focused treatment environment, guests — including friends, family, and children — are not permitted to accompany you during your appointment. Please plan childcare and transportation accordingly.

• Virtual consultations are currently offered as part of client support to existing clients only. This is not available for new clients.
• No-shows or cancellations with less than 24 hours' notice will incur a $50 fee.
• Repeated missed consultations may result in the discontinuation of complimentary virtual support.
• Virtual support is reserved for active clients who are engaged in treatment and following the recommended plan.

Ongoing guidance, progress tracking, and treatment adjustments are provided only when:

• Treatments are performed through GRWN Skincare, and/or
• Products are purchased directly through me

Support may be paused if:

• Treatments are delayed for extended periods
• Products are sourced elsewhere
• The treatment plan is not being followed consistently

This ensures safety, accountability, and predictable outcomes.

For safety and treatment integrity, services cannot be performed if any of the following apply unless cleared in advance:

• Currently pregnant or lactating, without written clearance from your OBGYN
• Use of Accutane (Isotretinoin) within the past 12 months
• Botox or dermal fillers received within the past 14 days
• Active skin infections, open wounds, or compromised barrier
• Recent sunburn or excessive sun exposure
• Waxing, threading, or use of depilatory creams on the face within 7 days prior to treatment
• Facials, laser treatments (including hair removal), chemical peels, microneedling, or mesotherapy performed within the past 21-30 days, unless approved in advance
• Use of contraindicated medications or active topicals (to be reviewed during assessment)
• Non-compliance with required pre- or post-care instructions

Peel levels are not client-selected. Eligibility is determined at the time of service based on:

• Skin barrier integrity
• Active inflammation
• Pigmentation behavior
• Recent sun exposure
• Home-care compliance

If the skin is not clinically ready, a higher-level peel will not be performed. This policy exists to prevent burns, post-inflammatory hyperpigmentation, and long-term skin damage.

Level 2 peels and higher require an active skincare product package purchased directly through me. This ensures proper preparation, recovery, and consistent results.

To protect outcomes:

• Level 1 peels may be booked à la carte
• Level 2+ peels must be booked as part of a package

• All skincare product sales are final. No refunds are offered on skincare products.
• Exchanges may be permitted for unopened products within a specified timeframe.
• Products purchased elsewhere are not eligible for treatment support or adjustment guidance.
• Skincare plans are developed with clinical intention. In the event of an adverse reaction, appropriate adjustments may be made to prioritize skin health. All product sales remain final.

These policies are in place to:

• Protect the integrity of corrective work
• Respect scheduled time
• Ensure each client receives focused, high-quality care

By booking any GRWN Skincare service, you acknowledge and agree to the policies outlined above.